Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from JUCYMA GENERAL STORE.

RETURNS

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, undamaged, and in its original packaging where applicable. You may also be required to provide proof of purchase.

To request a return, please contact us at judeokoro770@gmail.com with your order number and details of the item you wish to return.

Please do not send an item back before contacting us and receiving return instructions.

DAMAGED, DEFECTIVE OR WRONG ITEMS

Please inspect your order when you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos of the issue.

We will review the issue and provide instructions on the appropriate resolution.

NON-RETURNABLE ITEMS

Some items may not be eligible for return because of their nature, hygiene requirements, or other applicable restrictions. Any such restrictions will be stated on the product page where applicable.

REFUNDS

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method, subject to the processing time of the payment provider.

RETURN SHIPPING

Unless an item is damaged, defective, or the wrong item was sent, return shipping costs may be the responsibility of the customer.

For questions about returns or refunds, please contact:

JUCYMA GENERAL STORE
Email: judeokoro770@gmail.com
Phone: +2348105748621